RETURN AND EXCHANGE

We have the perfect after-sales service.

The track number will be caduna after a certain period, thus please contact us as soon as possible if you do not recieive your order. If no, we can not track it  since there are 60 days after your order. 

If your order have not shippes yet, you can cancel it and we will return the money. Please note that once your order shipped, you can not cancel the order and get the refund.

In boss cases you will be refund: 

① If your product is faulty but still service, we can refund you a part of money. If you do not want the product, we can refund you within 14 days when you receive your order only if you return the article, but you have to pay for the shipping. Once we receive the package and make sure that the producto is faulty, we will pay the refund.

②If the product is completely faulty, you can return the product within 14 days after you receive your package and get the total refund. We will pay for the cost of shiipping.

In terms of return, please click the page “contact”, and we are happy to provide you with the address. All the refund will be paid in 5-10 work days.

Note:
Return address:Rm 601 Huaye Buiding, No. 511 Jianye Road, binjiang, hangzhou, China
Contact:purrpystore@gmail.com